Terms of Use
Legal agreement governing your use of Combily platform services
PLEASE READ THESE TERMS CAREFULLY. These Terms of Use (the "Terms", together with any applicable Supplemental Terms, the "Agreement") govern your access to and use of Combily and all related products, applications, software, and websites (collectively, the "Services").
This Agreement forms a legally binding contract between you ("User", "you", "your") and Combily Private Limited ("Company", "we", "us", "our"), a company incorporated under the laws of Sri Lanka. By accessing our Services, you agree to be bound by this Agreement.
By proceeding, you confirm that:
- You have read, understand, and agree to be bound by this Agreement;
- You are of legal age to form a binding contract with the Company and, in any event, not under 18 years old;
- You are not barred from using the Services under the laws of your place of residence; and
- You have the authority to enter into this Agreement on your own behalf or, if applicable, on behalf of the entity you represent.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE SERVICES.
If you subscribe to any feature or functionality of the Services for a term (the "Initial Term"), your subscription will automatically renew for additional periods of the same duration at the Company's then-current fees unless you opt out prior to renewal in accordance with Section 4 below.
This Agreement is subject to change at any time as set forth in Section 14.
1. Artificial Intelligence Disclaimer
1.1 Basic Understanding and Responsibility
You acknowledge that you are interacting with an AI system. AI systems rely on probabilistic models and may produce results that are inaccurate, incomplete, or misleading. The Company is not responsible for any misunderstandings, errors, or inaccuracies caused by AI-generated content.
1.2 User Responsibilities
- You are responsible for independently reviewing all Output (as defined below) before use.
- You should exercise personal judgment and professional discretion before relying on any Output.
- You are fully responsible for monitoring and approving the use of Output in any context.
- You assume responsibility for any decisions, actions, or omissions based on Output.
1.3 Inherent Limitations of AI
You acknowledge the following inherent limitations of AI systems:
- Outputs may contain factual errors or inaccurate information;
- AI may produce repetitive or formulaic content;
- AI may not understand subtle nuances in language, slang, or cultural references;
- AI outputs may reflect biases present in training data;
- AI has limitations in performing complex reasoning and judgment tasks; and
- The quality of outputs depends on the quality and specificity of inputs provided.
2. Access and Use
2.1 Access Rights
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our Services solely for your own personal or authorised business purposes. We reserve the right to modify, suspend, or terminate any part of the Services at any time without prior notice.
2.2 Account Responsibilities
To access certain features, you must complete account registration and ensure that the information you provide is accurate, up-to-date, and complete. You must promptly update any changes and must not impersonate others or provide false information. Your login credentials must remain confidential, and you are responsible for all activities conducted under your account. If you detect unauthorised use or security breaches, you must notify us immediately at support@combily.com. We reserve the right to disable your account if you violate these Terms or provide false information.
2.3 Prohibited Conduct
As a condition of use, you agree not to use the Services for any purpose that is prohibited by this Agreement, applicable law, or our Usage Policy. You shall not (and shall not permit any third party to):
- Licence, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Services without our prior written consent;
- Use framing techniques or metatags involving the Company's name or trademarks;
- Modify, translate, decompile, reverse-engineer, or create derivative works from any part of the Services except where prohibited by applicable law;
- Use any automated tools (including scrapers, crawlers, bots, or data mining tools) to extract data from the Services;
- Remove or alter any copyright notices or proprietary markings;
- Impersonate any person or entity, including Company employees or representatives;
- Interfere with or disrupt the proper functioning of the Services, including introducing malicious code or attempting to overload, flood, spam, or crash the Services.
2.4 Abuse
Abuse is strictly prohibited. Abuse includes: (i) using false information, multiple accounts, or automated tools to manipulate the Services; (ii) circumventing platform rules or exploiting system vulnerabilities; (iii) using Services for illegal, harmful, or inappropriate purposes in violation of our Usage Policy; and (iv) violating any other provision of this Agreement.
Upon discovering abuse, we may: (i) deduct credits or disqualify accounts from promotional activities; (ii) suspend accounts temporarily or permanently; (iii) restrict access to specific features; and (iv) take appropriate legal action for severe violations.
2.5 Usage Restrictions
The Services may impose usage restrictions on specific features, such as limits on access frequency, generation credits, storage capacity, or other system resources. Applicable restrictions are set out in your subscription plan details and our Usage Policy.
For example, for performance and safety reasons, we may limit the number of active chats you can keep at one time (e.g., up to 20 active chats, with older chats eligible for archival) and we may limit the maximum length of a single conversation (e.g., a maximum number of messages per chat).
2.6 Supplemental Terms
Your use of certain features may be subject to additional terms ("Supplemental Terms"). If the Terms conflict with Supplemental Terms, the Supplemental Terms shall control with respect to those features.
3. Ordering and Fees
3.1 Third-Party Payment Processors
The Company uses third-party payment processors for payment services, including card acceptance, subscription management, and related services ("Payment Processor").
If you make a purchase, you will be required to provide payment details directly to our Payment Processor. You agree to be bound by their respective privacy policies and terms of service. You consent to the Company and Payment Processor sharing information necessary to complete your transactions. Your card issuer may charge an online handling or processing fee, for which we are not responsible.
3.2 Payment and Order Processing
You shall pay all fees ("Fees") in accordance with the billing terms in effect at the time a Fee becomes due. By providing payment information, you authorise the Company and/or our Payment Processor to charge your account for all Fees due. You must maintain accurate and up-to-date payment information. Failure to provide valid payment information or our inability to collect payment constitutes a material breach of this Agreement. Except as stated in this Agreement, all Fees are non-refundable.
3.3 Taxes
Fees do not include applicable Sales Tax. Our Payment Processors handle tax compliance automatically. Where required, applicable taxes will be calculated and collected at checkout based on your jurisdiction.
3.4 Plan Changes
Upgrades: If you upgrade to a higher-tier subscription plan, the upgrade takes effect immediately upon successful payment. You will be charged the full price of the new plan, and a new billing cycle begins from the date of upgrade. Any unused portion of your previous plan's billing period will not be refunded or prorated. Your Generation Credit allocation (as defined in Section 3.5) will reset to the new plan's quota, and any unused credits from your previous plan will not carry over.
Downgrades: If you downgrade to a lower-tier subscription plan, including to the Free Plan, the downgrade will be scheduled to take effect at the end of your current billing period. You will retain access to your current plan's features and credit allocation until that date. Upon the effective date, your account will transition to the new plan and your credit allocation will reset to the new plan's quota. You may cancel a scheduled downgrade at any time before the effective date through your account settings.
Important: Plan changes — whether upgrades, downgrades, or cancellations — result in forfeiture of any unused Generation Credits from your previous plan. For clarity, forfeiture occurs at the time the new plan becomes effective: immediately for upgrades, or at the end of your billing period for downgrades and cancellations. Credits are allocated per billing cycle and do not transfer between plans or billing periods.
3.5 Generation Credits
"Generation Credits" or "Credits" are internal units of measurement used to allocate and track your usage of AI-powered features within the Services. Credits are allocated based on your subscription plan and are consumed when you access text generation, image generation, voice generation, video generation, code generation, and other AI-powered features. The rate at which Credits are consumed varies by feature, AI model, and usage characteristics as determined by the Company.
Credits are:
- Non-transferable: Credits cannot be transferred between accounts, users, or third parties under any circumstances.
- Non-cumulative: Unused Credits do not roll over or accumulate from one billing cycle to the next.
- Expiring: Credits expire automatically at the end of each billing cycle or upon any plan change (upgrade, downgrade, or cancellation), whichever occurs first.
Credits do not constitute currency, stored value, gift cards, property, or any form of asset. Credits have no cash value, cannot be redeemed or exchanged for cash or any other consideration, and are not refundable under any circumstances except as expressly stated in this Agreement. The Company reserves the right to modify credit allocation rates, consumption formulas, and plan quotas at any time with reasonable notice.
No Ownership: Credits represent a limited, revocable licence to access certain features of the Services during your active subscription period. You do not own, and have no property rights in, any Credits allocated to your account. Upon termination of your subscription or this Agreement for any reason, all unused Credits are immediately forfeited without compensation or liability to the Company.
4. Subscription and Refund Policy
4.1 Subscription Management
Certain Services or features are only available with a paid subscription. We offer monthly subscription plans. At the end of each billing cycle, your subscription will automatically renew at the then-current pricing unless cancelled by you or by us. By subscribing, you authorise the Company to charge the payment method designated in your account at the beginning of each subscription period.
You may cancel your subscription renewal at any time through your account settings. Cancellation must be completed at least 24 hours before your next billing date to prevent the next charge. You will not receive a refund for fees already paid for the current period, and you will continue to have access to your current plan until the end of your current billing period, at which point your account will transition to the Free Plan.
4.2 Billing and Fee Changes
You must provide our Payment Processor with accurate and complete billing information. If automatic billing fails, you will be notified and must resolve the payment issue promptly. Failure to pay within 7 days of a failed payment may result in account suspension or termination.
We reserve the right to modify subscription fees at any time. We will provide 30 days' advance written notice via email prior to any fee changes taking effect. Continuing to use the Services after the fee change becomes effective constitutes your agreement to pay the modified fee.
4.3 Refund Policy
Except where required by applicable law, all payments made for subscriptions, credits, or other paid features are final and non-refundable. The Company may, at its sole discretion, consider refund requests in exceptional circumstances.
Exception: If the Services are unavailable for more than 48 consecutive hours due to a platform-level technical issue (not caused by third-party providers), you may request a partial refund for the affected period.
If you are a consumer residing in the European Union, the United Kingdom, or a jurisdiction with mandatory cooling-off periods, you may have the right to withdraw from your purchase within the applicable statutory period in accordance with local consumer protection laws.
4.4 Unused Services Refund Consideration
If you are on a monthly subscription plan and have not used any of the Platform's services (including, but not limited to, AI text generation, image generation, voice generation, video generation, or any credit-consuming feature) during the current billing period, you may submit a refund request for that billing period. Such requests will be reviewed and granted on a case-by-case basis at the Company's reasonable discretion.
Eligibility: To qualify for consideration, your account must show zero usage of any AI services or credit-consuming features during the billing period in question. Partial usage of any service disqualifies the request.
We currently offer monthly plans only. Approved refunds will be processed using the original payment method within 5–10 business days. The Company reserves the right to limit refund approvals to one per account within any twelve-month period.
4.5 Refund Exclusions
We reserve the right to refuse refunds if: your account has been suspended or terminated due to policy violations, abuse, or fraud; you have received a prior refund for similar services; or you purchased through a promotional or discounted offer.
For refund enquiries, contact us at support@combily.com.
5. Artificial Intelligence & Content
5.1 Your Responsibility
Subject to your compliance with this Agreement, you may share or upload information, data, text, software, images, audio, video, and other materials ("Content") through the Services, including by way of your prompts, queries, and other input (collectively, "Input"). You, and not the Company, are entirely responsible for all Input that you upload, share, or otherwise make available through the Services.
In response to Input you provide, the Services — together with third-party AI services — may generate new content (the "Output"). You acknowledge that Output is generated based on your Input, and that the Company has no control over or responsibility for such Input.
All Output is provided "as is" and with "all faults". The Company makes no representations or warranties regarding the accuracy, completeness, legality, or suitability of any Input or Output. You are solely responsible for your use of Output, including any potential intellectual property claims, decisions made in reliance on Output, or disclosure of Output that identifies you or any third party.
5.2 Content Ownership
The Company does not claim ownership of your Input or Output (collectively, "Your Content"). Subject to Section 5.3, you retain all right, title, and interest in Your Content. However, you acknowledge that: (a) Output may not be unique — the same or similar output may be generated for other users under similar conditions; and (b) the Company does not warrant that Output is protectable under any intellectual property rights.
5.3 Licence Grant
You grant us and our affiliates a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable right to: (a) during your use of the Services, copy, display, store, modify, and otherwise use Your Content to provide, operate, and improve the Services; and (b) a perpetual and irrevocable licence to use Your Content in aggregated and anonymised form to improve the Services and create usage analytics. This licence does not imply our endorsement or ownership of Your Content. If we process personal information in Your Content, we will handle it as described in our Privacy Policy.
5.4 Third-Party AI Services
The Company provides features powered by third-party artificial intelligence platforms, models, and tools ("AI Services"), accessed through API Providers. We do not own, train, or host any of the underlying AI models.
By using the Services, you consent to and authorise the Company to share your Input with one or more third-party AI providers to process your requests and generate Output. You acknowledge that:
- Such AI providers may have their own data retention and usage policies;
- Additional licence requirements of third-party AI providers may apply;
- The Company is not responsible for the unavailability or discontinuation of any AI provider; and
- YOU, AND NOT THE COMPANY, ARE SOLELY RESPONSIBLE FOR YOUR USE OF AI-GENERATED OUTPUT.
No training on your content: Where third-party AI providers offer configurable controls to disable training or limit data retention, we configure our integrations to opt out of such training on your behalf. We do not authorise any third-party AI provider to use your Input or Output for model training purposes. However, as the Company does not own, host, or control the infrastructure of third-party AI providers, we cannot guarantee how providers process data on their own systems. Each provider is governed by its own terms, data policies, and regulatory obligations.
Safety enforcement: To protect users and comply with our Usage Policy, we may apply automated checks to certain prompts (including blacklist matching and third-party moderation classifiers) and may refuse, block, or restrict requests that appear to violate our policies. Repeated or severe violations may result in account suspension or termination.
5.5 Content Restrictions
Your use of the Services must comply at all times with this Agreement and our Usage Policy. Without limiting the foregoing, you must not share, upload, or attempt to generate Content that:
- Is unlawful, threatening, abusive, harassing, defamatory, fraudulent, obscene, or profane;
- Infringes or misappropriates any third party's intellectual property or proprietary rights;
- Contains viruses, worms, spyware, or other malicious code;
- Contains sensitive personal information, including: Social Security numbers or government IDs; protected health information; biometric data; financial account credentials; precise geolocation data; personal information of children under 16; or data revealing a person's racial or ethnic origin, political views, religious beliefs, or sexual orientation;
- Contains nudity, sexually explicit content, graphic violence, or offensive subject matter;
- Includes identifiable persons or their personal characteristics without explicit consent; or
- Involves commercial activities such as contests, advertising, or pyramid schemes without our prior written consent.
5.6 Content Storage
Unless expressly agreed in writing, the Company has no obligation to store Your Content. We are not responsible for the deletion, accuracy, or security of any Content, or for any failure to store or transmit Content.
5.7 Third-Party Websites and Services
The Services may contain links to third-party websites, applications, or services. Such third-party services are not under control of the Company, and we are not responsible for their content, practices, or availability. Your interactions with third-party services are governed solely by your agreements with them.
6. Intellectual Property
6.1 Ownership
We do not own your Input or Output (as described in Section 5.2). We retain all rights, title, and interest in and to the Services (including skills, expertise, and methods used to provide them), Usage Data, and any improvements, enhancements, or modifications thereof, including all intellectual property rights.
"Combily" and all related stylisations, graphics, logos, service marks, and trade names used on or with the Services are trademarks of the Company and may not be used without permission. The names and logos of third-party AI providers (including OpenAI, Anthropic, Google, Meta, Stability AI, and others) remain the property of their respective owners.
You authorise the Company and its service providers to generate usage data, statistics, and analytics related to your use of the Services ("Usage Data").
6.2 Third-Party Intellectual Property
The Services may include intellectual property, including open-source software, owned by third parties. Such third-party intellectual property may be subject to separate licence terms ("Third-Party Terms") which you agree to comply with.
6.3 Feedback
Submission of any ideas, suggestions, or proposals to the Company ("Feedback") is at your own risk. You grant the Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and sublicensable right to use, reproduce, modify, and otherwise exploit any Feedback in connection with the operation and improvement of the Services.
7. Term and Termination
This Agreement commences when you accept it and continues while you use the Services, unless terminated earlier.
If you have materially breached any provision of this Agreement, including our Usage Policy, or if required by law, we may immediately and without notice suspend or terminate your access. We also reserve the right to terminate this Agreement without cause upon notice to you.
You may terminate this Agreement at any time by closing your account through your account settings or by submitting a support ticket requesting account closure.
Upon termination: your right to use the Services terminates immediately; we may delete Your Content; and we may bar further access. The Company has no liability for any suspension or termination, including deletion of Your Content. All provisions that by their nature should survive will survive termination, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
8. Privacy
We process your personal information as data controller for the purposes of (a) providing the Services and (b) managing your relationship with us in accordance with these Terms, including billing, payment, and communications. Our Privacy Policy explains in detail how we collect, use, and protect personal information.
9. Disclaimer
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THE COMPANY MAKES NO WARRANTY THAT: (I) THE SERVICES OR ANY OUTPUT WILL MEET YOUR REQUIREMENTS; (II) YOUR USE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (III) ANY OUTPUT, ADVICE, OR INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE.
THE COMPANY DISCLAIMS ALL LIABILITY WITH RESPECT TO: (I) THE OPERATION, MAINTENANCE, OR SECURITY OF ANY THIRD-PARTY AI SERVICE; (II) ANY ACT OR OMISSION OF ANY AI SERVICE PROVIDER; (III) THE OUTPUT OR CONTENT GENERATED BY AN AI SERVICE; OR (IV) ANY DECISION OR ACTION TAKEN IN RELIANCE ON THE FOREGOING.
10. Indemnification
You shall indemnify and hold the Company, its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (each a "Company Party", collectively, "Company Parties") harmless from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of:
- Your Content, or any use of Output by you;
- Your use of, or inability to use, the Services;
- Your violation of this Agreement;
- Your violation of any rights of another party, including any user;
- Your violation of any applicable laws, rules, or regulations, including data compliance laws and consumer protection laws.
The Company reserves the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you will fully cooperate with the Company in asserting available defences. This provision does not require you to indemnify any Company Party for its own fraud, deception, or false promise.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL EITHER PARTY, ITS AFFILIATES, OR ANY LICENSORS OR SUPPLIERS BE LIABLE FOR:
- Any consequential, indirect, special, incidental, or punitive damages;
- Any loss of profits, business, revenue, anticipated savings, or unnecessary expenses;
- Any loss, damage, or interruption of data, networks, information systems, reputation, or goodwill; or
- The cost of procuring substitute goods or services.
THE AGGREGATE LIABILITY OF THE COMPANY UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
THE FOREGOING LIMITATIONS APPLY: (A) TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW; (B) EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (C) EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE; AND (D) REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, OR OTHERWISE.
The foregoing cap does not apply to liability for: (a) death or personal injury caused by negligence; or (b) fraud or fraudulent misrepresentation.
12. Governing Law & Dispute Resolution
12.1 Governing Law
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of laws provisions. Your use of the Services may also be subject to other local, national, or international laws.
12.2 Informal Dispute Resolution
If you have any dispute arising out of or relating to these Terms or the Services (a "Dispute"), you agree to first attempt to resolve the Dispute informally. To initiate this process, send written notice to info@combily.com including a description of the Dispute and the relief sought. The informal resolution period lasts 45 days and is a mandatory precondition to further legal proceedings.
12.3 Dispute Resolution for EU and UK Users
If you are a consumer in the United Kingdom or European Union, you will benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions. Any Dispute shall be resolved in the competent court of your country of ordinary residence.
12.4 General Dispute Resolution
For any Dispute not resolved informally and not subject to Section 12.3 or 12.5, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration Act of Sri Lanka, with the venue of arbitration in Colombo, Sri Lanka, and proceedings conducted in English. The tribunal shall consist of a sole arbitrator appointed by mutual agreement or, failing agreement within 30 days, by the relevant appointing authority. Each party shall bear its own legal costs unless otherwise determined by the arbitrator.
Notwithstanding the above, either party may seek injunctive or equitable relief from a court of competent jurisdiction at any time.
12.5 Dispute Resolution for United States Users
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, AND REQUIRES INDIVIDUAL ARBITRATION OF DISPUTES.
(A) Binding Arbitration. Subject to the exceptions below, you and the Company agree that any Dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, or, if the AAA is unable or unwilling to administer the arbitration, by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in a court of law. The arbitration will be conducted in English.
(B) Exceptions. This arbitration provision does not require arbitration of the following claims: (i) individual claims brought in small claims court, provided they remain on an individual basis; and (ii) claims for injunctive or equitable relief to stop unauthorised use or abuse of the Services or intellectual property infringement or misappropriation.
(C) Waiver of Jury Trial. YOU AND THE COMPANY KNOWINGLY AND IRREVOCABLY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.
(D) Waiver of Class and Representative Actions. YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND REPRESENTATIVE ACTIONS ARE PROHIBITED. ONLY INDIVIDUAL RELIEF IS AVAILABLE.
(E) Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, if twenty-five (25) or more claimants, represented by the same or similar counsel, file demands for arbitration raising substantially similar Disputes within a ninety (90) day period, the arbitration administrator shall administer them in batches of up to fifty (50) claimants each.
(F) Opt-Out. You have the right to opt out of the binding arbitration and class action waiver provisions within thirty (30) days of the date you first accepted these Terms. To opt out, send written notice to:
By Email: info@combily.com
Our physical address is available upon request for official correspondence.
The opt-out notice must include your full name, mailing address, email address associated with your account, and a clear statement that you wish to opt out of binding arbitration.
(G) Survival. This arbitration provision shall survive termination of this Agreement, cancellation of your account, or any modification to these Terms.
13. Copyright Complaints
We may terminate membership privileges of any user who repeatedly infringes intellectual property rights upon prompt notification. We may delete or disable content that we believe violates these Terms or is alleged to be infringing.
If you believe your intellectual property rights have been infringed, please send a notice to:
By Email: info@combily.com
Subject Line: Copyright Complaint
Our physical address is available upon request for official correspondence.
Written notices should include:
- A physical or electronic signature of the person authorised to act on behalf of the IP rights owner;
- A description of the copyrighted work or IP that you claim has been infringed;
- A description of where the allegedly infringing material is located on the Services;
- Your contact information (address, telephone number, email address);
- A statement that you have a good-faith belief that the disputed use is not authorised; and
- A statement under penalty of perjury that the information in your notice is accurate and that you are the rights owner or authorised to act on the owner's behalf.
14. Miscellaneous
14.1 Severability
If any provision of these Terms is found to be unenforceable or invalid, it will be modified to achieve its objectives to the greatest extent possible under applicable law, and the remaining provisions will remain in full force and effect.
14.2 Waiver
The failure to exercise a right or require performance of an obligation under these Terms shall not affect a party's ability to exercise such right thereafter, nor shall a waiver of one breach constitute a waiver of subsequent breaches.
14.3 Electronic Notice
You consent to receive communications from the Company in electronic form. You agree that all terms, agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
14.4 Assignment
You may not assign, subcontract, delegate, or transfer this Agreement without the Company's prior written consent. The Company may freely assign this Agreement, including any of its rights or obligations, without your consent. Any attempted assignment in violation of the foregoing will be null and void.
14.5 Modifications
We may update these Terms from time to time. When changes are made, we will make the updated Terms available on the Services and update the "Last Updated" date. If we make material changes, we will send an email notification to the address associated with your account. Changes are effective immediately for unregistered users and thirty (30) days after posting for registered users. IF YOU DO NOT AGREE TO ANY CHANGES, YOU SHOULD STOP USING THE SERVICES.
15. Export & Sanctions Compliance
15.1 Export Controls
The Services may be subject to export control and sanctions laws and regulations of Sri Lanka, the United States, the European Union, and other applicable jurisdictions (collectively, "Trade Controls"). You represent and warrant that:
- You are not located in, and are not a national or resident of, any country or territory that is subject to comprehensive sanctions or trade embargoes imposed by the United Nations, the United States (including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), the European Union, or the United Kingdom;
- You are not listed on any restricted or denied party list maintained by any applicable government authority;
- You will not use, export, re-export, or transfer the Services or any Output in violation of any applicable Trade Controls; and
- You will not use the Services for any purpose prohibited by applicable Trade Controls, including the development, design, manufacture, or production of nuclear, chemical, or biological weapons, or missile delivery systems.
15.2 U.S. Government End-Use
If you are a U.S. federal government end user, the Services constitute a "commercial item" as defined in 48 C.F.R. § 2.101, and are being licensed to you as commercial computer software subject to the restricted rights described in 48 C.F.R. § 12.212.
16. Contact Us
If you have any questions about these Terms, you can contact us at:
Combily Private Limited
Email: info@combily.com
Website: www.combily.com
Our physical address is available upon request for official correspondence.